Responding to every review shows you care about every customer. Here are five reasons why businesses should respond to every customer review: 1. We’ll explore why businesses must respond to online reviews to strengthen their reputation, and share examples of how to react to both positive and negative online customer feedback. They miss a chance to share their company’s perspective and demonstrate how much they care about customers and future business. Many businesses don’t take advantage of the opportunity to respond to online reviews. Responding to online reviews is an effective way to manage your online reputation. In fact, according to a Dixa survey, 93% of consumers read online reviews before making a purchase. Online reviews have become a powerful tool for consumers seeking advice on purchases and determining if a company is reputable.
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